Emporium Hotel is committed to protecting your privacy.
This policy discloses the practices by which Emporium Hotel intends to protect the quality and integrity of personally identifiable information.
This document aims to disclose the kinds of personal information we collect, how that information is collected and how it may be used or disclosed.
We understand how important the privacy of your personal information is to you and as such, Emporium Hotel provides the following guidelines defining how we shall deal with your personal information.
Emporium Hotel will only collect personal information that is necessary for providing those services offered on our website (www.emporiumhotels.com.au). We shall advise you at all times the purpose of our collection and ensure that your personal information is collected by lawful and fair means and by your express consent.
When submitting information on our site, we will collect details including your name and email address such that newsletters can be delivered to you. The information we collect is essential for us to be able to identify accurately who is requesting our newsletter service so that we may be able to respond to your request. Such information which is collected will be held in the strictest confidence.
Information collected for staff recruitment is destroyed unless there is expressed permission to keep private information on-file. Any individual who becomes an employee will have relevant employment information collected and kept within a secure location.
2. Use and Disclosure
Personal information we collect will only be used and disclosed for the purposes identified in our website.
We may use your information to contact you for marketing purposes including but not limited to new products, services, promotions, give-aways, via email and telephone. If you do not wish to receive any marketing communications from Emporium Hotel, you may opt-out and stop the delivery of future promotional material from Emporium Hotel by following the special instructions in the email you receive. These instructions will tell you how to remove your name from our promotional list.
We may supply your personal information to third parties to perform services on our behalf, such as:
- The distribution of marketing information to you (except where you have chosen to opt out of receiving this information from us);
- The supply of webhosting, website design, SEO, and other services (providers in Australia and the US).
- Third party website booking engines where collection and provision of guest data is specified in their own conditions of use specified to the customer at the time of booking.
Our relationships with such third party service providers are governed by our contracts with them. Those service contracts contain privacy and confidentiality provisions which are consistent with the Australian Privacy Law obligations.
Should Emporium Hotel intend utilising this information for other secondary purposes your express consent would first be obtained.
3. Data Quality
Reasonable steps will be taken to ensure that personal information which is collected, used and disclosed is relevant, accurate, complete and up to date for the purposes for which it is to be utilised.
4. Information Security
In order to protect the security of personal information transmitted to Emporium Hotel online, the information transferred between our systems is encrypted.
In house safeguards will monitor and maintain personal information to protect against unauthorised access, misuse, alteration, destruction and loss. Furthermore, all information that Emporium Hotel no longer requires will be destroyed or permanently de-identified to ensure continued protection of your personally identifiable information.
Information provided upon registration and during a guest stay is kept electronically and physically for seven years.
Privacy Complaint Handling Policy
All complaints regarding privacy should be directed in writing to the General Manager of Emporium Hotel. Unless otherwise agreed with the complainant, The General Manager will respond to written complains within fourteen days.