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Terms & Conditions

The information provided on this website is of a general nature and no representations are made as to its completeness and accuracy. The material contained on this web site is liable to change at any time without notice. The information does not constitute legal advice and as such no individual should rely or act solely on the basis of this information. The information presented is in no way a substitute for detailed legal advice. Access to information on this web site does not create either a relationship of solicitor/client or formulate a contract between the web site hosts and visitors.

This web site may contain links, frames and references designed to assist in accessing related material. Emporium Hotel makes no warranty or representation as to the accuracy or applicability or the material contained in those sites. We can not control the content of other sites, as such references are not an endorsement of those parties or their products and services.

Copyright is retained in all works contained in this web site. Unless prior written consent is obtained no material may be reproduced, adapted, distributed, stored or transmitted unless; the reproduction is for private or non-commercial purposes and that such works are clearly attributed to Emporium Hotel Lawyers with a copy of this disclaimer attached.

Emporium Hotel does not represent or warrant that the information on this web site is free from viruses or like defects and recommends that an appropriate virus check be utilised prior to downloading any file.

Emporium Hotel excludes to the extent permitted by law all liability to third parties that access information contained on this web site either directly or indirectly and rely on or use such materials.

Emporium Hotels – Best Rate Guarantee

Emporium Hotels guarantees the lowest online bookable rate for room reservations subject to the following terms and conditions.

If you find a lower rate for an equivalent offer within 24 hours of booking on (same hotel, same dates, same room type, same sales conditions, etc) please click here to submit your claim request, ensuring you include the following:

  • Booking name
  • Travel dates
  • Room type
  • Website where lower rate was found
  • Screen shot of lower rate

You must submit a complete claim within 24 hours after you make your confirmed reservation. Incomplete claims will not be accepted. 

The Best Rate Guarantee applies to the same room category as booked on Emporium Hotels webiste. The room category claimed must be available and bookable on another website at the time of verification. The Best Best Price Guarantee applies to the same dates as booked on the Emporium Hotels website.

For claims concerning a booking of two or more consecutive nights, the Best Price Guarantee applies on the basis of the price per night and not on the total amount of the stay. The sales conditions associated with the rate on other booking sites must be the same as the sales conditions of the rate booked on Emporium Hotels. This includes, but it not limited to, deposit requirements, cancellation conditions, modification conditions.

If Emporium Hotels confirms the availability of the lower rate, subject to room availability at the Emporium Hotel, the Hotel agrees to match the this rate for the same reservation, plus provide a further 10% off the room rate for the duration of the reserved stay. 

This guarantee does not apply to:

  • Group rates
  • Corporate rates
  • Wholesale rates
  • Conference and event rates
  • Specific promotional offers or codes granting an additional discount during or after a booking is made
  • Qualified discount rates including, but not limited to, Government, AAA or Senior Citizen Discounts
  • Rates available on opaque websites that do not show the hotel name until booked 
  • Rates given by sites that are re-sellers of wholesale vouchers
  • Rates included as part of a travel package (e.g. bundled with airfare/transport)

If the rate found on another booking website is given in a currency different from that of the rate booked on Emporium Hotels website, the rate will be converted into the same currency as the rate offered on Emporium Hotels website. Differences in the currency exchange rates (including the effects of rounding) are excluded from the offer.

This Guarantee applies only to the room rate for the duration of the reservation and does not apply to taxes, tariffs or fees imposed by a governmental authority (federal, state or local) or any gratuities, guest incidental charges, food and beverage charges, resort fees, and any other fees or charges that you may incur during your stay.

If you have already booked a prepaid stay on and within 24 hours of booking, you find a Competing Rate that meets these terms and conditions set forth here, then Emporium Hotels will refund the full amount originally charged to your credit card for the rate booked on and charge your credit card for the full stay based on the new rate.

After verification by Emporium Hotels, the Best Rate Guarantee will be granted if your claim meets all the conditions of application. You will receive an e-mail confirmation or phone call within 72 hours after our receipt of your claim.

This guarantee is subject to change or revocation at anytime.


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