Frequently Asked Questions

Cancel on or before 2:00pm hotel local time prior to arrival to avoid a penalty of 1 nights accommodation.

Our check in time is 2:00pm and our check out time is 11:00am. Please note that early arrivals and late check outs are available in some instances, subject to availability.

Guests of our Poolside Cabana Suites, Emporium Suite, Exquisite Suite & Frangipani Suite have the unique benefit of enjoying complimentary access to our inner-city chauffeur service in the hotel Maserati. This service is subject to availability and include return transfers within 6km of the hotel location. Airport transfers are not permitted or included. To arrange use please liaise with the Concierge team.

Casual valet parking is available at a fee of $45.00 per car per day. Additional paid parking is available in the area. A discounted charge of $25.00 per car is available for diners when spending over $50.00 at one of the hotel’s four dining venues. Diners must show proof by receipt at Concierge to claim this offer.

No pets are allowed on the premises with the exception of service animals.

The hotel pool located on the 21st floor is open from 6:00am – 9:00pm daily, unless signed otherwise. Please note, that the pool area is exclusive to hotel guests and is not available to the public.